Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something that needs correcting, or just want to flag a new operator we should look at? This page explains how to reach Sweepstakes Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as you can — the operator name, the page you were reading, or a screenshot if you're reporting an issue — so we can look into it properly.
What we can help with
- Corrections or updates to information about a listed sweepstakes casino, such as a change to its welcome offer, Gold Coin and Sweepstakes Coin terms, or eligible states.
- Questions about how a specific site's rating was reached, or why an operator appears or doesn't appear on our list.
- General feedback on our reviews of platforms like Spinblitz, Lone Star, MegaBonanza, Free Spins, SplashCoins, Crown Coins, Spree, or Crash Duel.
- Requests to review a sweepstakes casino we haven't covered yet.
- Reports of broken links, outdated promotions, or anything else that looks off on the site.
What we can't help with
We're an independent review site, not the operator of any sweepstakes casino. That means we can't process redemptions, verify your identity, resolve a locked account, or answer questions about a specific transaction or bonus credit. Those requests need to go directly to the support team of the platform in question — most sweepstakes casinos list a support email or help centre link in their account settings or footer.
Similarly, if you have concerns about your own play habits or want information on setting limits, our Responsible Gambling page is a better starting point than a support enquiry to us.
Before you write in about eligibility or terms
A lot of the messages we get are about whether a particular sweepstakes casino is available where the reader lives, or how the no-purchase-necessary entry method works. These are worth checking directly with the operator, since availability by state changes fairly often and each site sets its own rules on age requirements, redemption minimums, and identity verification. Our About Us page explains how we approach reviews and ratings, and our Terms and Conditions page covers how the site itself operates, which may answer some questions before you need to email us at all.
A note on what this site is — and isn't
Sweepstakes Casinos compares sweepstakes and social casinos, which use a dual-currency promotional model rather than traditional real-money wagering. Gold Coins are typically used for casual play with no cash value, while Sweepstakes Coins can, on some platforms, be redeemed for prizes once minimum thresholds and identity verification are met. We don't accept payments, process redemptions, or hold user funds — all of that happens directly between you and the operator you choose to play on. If your message is really a billing, account, or redemption issue, the fastest resolution will come from that operator's own support channel rather than from us.
Sending us a tip or correction
If you've noticed that an operator has changed its welcome offer, added or dropped states from its eligibility list, or updated its redemption process, we're glad to hear about it. Sweepstakes casino terms shift regularly, and reader tips help us keep listings current. When sending a correction, a link or screenshot of the current terms page on the operator's own site helps us verify the change quickly before we update anything.
Next step
For most questions, email is the simplest route — [email protected] — and a clear subject line describing the issue helps us route it faster. If your question is really about a specific operator's account, promotion, or redemption, checking that operator's own help centre first will usually get you a faster answer than writing to us.